Terms of Service

Last Updated: July 18, 2026

Welcome to Hotel Green Castle. By accessing our website, making a reservation, or using any of our services, you agree to comply with these Terms of Service.

1. Acceptance of Terms

By using this website or booking accommodation with Hotel Green Castle, you acknowledge that you have read, understood, and accepted these Terms of Service.

2. Reservations

Reservations are subject to room availability and are confirmed only after successful payment or confirmation from Hotel Green Castle.

Guests are responsible for providing accurate booking information.

3. Check-in and Check-out

• Check-in and check-out times are subject to the hotel’s current policy.

• Early check-in and late check-out are subject to availability and may incur additional charges.

4. Rates and Payments

Room rates are subject to availability and may change without prior notice.

Applicable taxes and government charges will be added where required.

Payments must be made through approved payment methods accepted by the hotel.

5. Cancellation and Refunds

Cancellation and refund eligibility depend on the selected booking plan and cancellation policy applicable at the time of reservation.

Refund processing times may vary depending on the payment method and banking institution.

6. Guest Responsibilities

Guests agree to:

• Provide valid identification during check-in.

• Respect hotel property and other guests.

• Comply with hotel rules and safety regulations.

• Avoid any unlawful, abusive, or disruptive behaviour.

Guests may be held financially responsible for any damage caused to hotel property during their stay.

7. Hotel Rights

Hotel Green Castle reserves the right to:

• Refuse service where permitted by law.

• Cancel reservations in cases of suspected fraud, incorrect pricing, or unavoidable operational circumstances.

• Remove guests whose behaviour threatens the safety, comfort, or well-being of other guests or staff.

8. Limitation of Liability

While every effort is made to provide a safe and comfortable stay, Hotel Green Castle shall not be liable for loss of personal belongings, travel delays, force majeure events, natural disasters, government restrictions, or circumstances beyond its reasonable control.

Guests are encouraged to keep valuables secure and may use available safety facilities where provided.

9. Intellectual Property

All website content, including text, photographs, logos, graphics, branding, and design elements, is the property of Hotel Green Castle unless otherwise stated. Unauthorized reproduction or commercial use is prohibited.

10. Website Usage

Users agree not to:

• Attempt unauthorized access to the website or servers.

• Upload malicious software or harmful content.

• Misuse online booking systems or enquiry forms.

• Use the website for unlawful purposes.

11. Governing Law

These Terms of Service shall be governed by the laws of India. Any disputes arising from the use of this website or hotel services shall be subject to the exclusive jurisdiction of the competent courts where Hotel Green Castle operates.

12. Contact Information

For any questions regarding these Terms of Service or your reservation, please contact Hotel Green Castle through the contact information provided on our official website.