Privacy Policy

Last Updated: July 18, 2026

Welcome to Hotel Green Castle (“Hotel”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our hospitality services.

1. Information We Collect

We may collect the following information:

• Full Name

• Email Address

• Mobile Number

• Postal Address

• Check-in and Check-out Dates

• Number of Guests

• Room Preferences and Special Requests

• Payment Information (processed securely through authorized payment gateways)

• IP Address, Browser Type, and Device Information

• Communications made through our website, email, phone, or WhatsApp

2. How We Use Your Information

Your information is used to:

• Process and confirm room reservations

• Provide hospitality and guest services

• Respond to enquiries and customer support requests

• Send booking confirmations and important stay-related updates

• Improve our website and guest experience

• Comply with applicable legal and regulatory requirements

• Send promotional offers and newsletters, where you have provided consent

3. Payment Security

For your security, Hotel Green Castle does not store your credit card details, debit card information, UPI PIN, or online banking credentials. All online payments are processed through secure and trusted third-party payment gateways.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance

• Remember your preferences

• Analyze visitor traffic

• Enhance your browsing experience

You may disable cookies through your browser settings, although certain features of the website may not function properly.

5. Sharing of Information

We respect your privacy and do not sell or rent your personal information.

Your information may be shared only when necessary with:

• Payment processing partners

• Government authorities where legally required

• Service providers assisting in hotel operations

• Technology and website support providers under confidentiality obligations

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no online system can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites. Hotel Green Castle is not responsible for the privacy practices or content of external websites.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal data where legally permissible

• Withdraw consent for marketing communications at any time

9. Children’s Privacy

Our services are not intended for individuals under the age of 18 without the supervision or consent of a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The revised version will be published on this page with an updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact Hotel Green Castle using the contact details provided on our website.